you have got to be kidding me

is it just me, or are the people who work at books-a-million the worst retail employees ever? i mean, seriously. i don't know if they just completely lack any social skills, but the arrogance that accompanies their incompetence is, literally, mind-blowing. this afternoon, there are about 34 (read: 6) people in line, with one cashier, who thinks he is so hilarious and is trying to be cute/mr. personality with everyone in line... meanwhile, 3 other employees are (i swear i am not exaggerating here) within TEN FEET of the other 4 idle cash registers. unbelievable. and then Mr. Personality finally has a Moment Of Clarity where he realizes there are 34 people in line to: BUY SOMETHING, and he (not kidding) hollers at one of his coworkers to come assist checking people out. (this was only after he had already answered the phone after it rang 4 times.)
this was also after i walked in, tried to find the book on my own, then had to ask one of the employees where the book was. at which point she *silently* led me to the book (in the back corner of the store, of course), but did not say ONE SINGLE WORD on the way there. (again, ZERO social skills.)
and then once you get to the cash register, they ask you if you want to purchase their discount card. ("um, yeah. the AWESOME customer service you just provided totally inspired me to spend money to continue shopping at this store. right.")